We’ve met with our arctic legal team and after tumbling about on glaciers and a few snowball fights, we’ve settled on the following terms and conditions. We wanted to avoid legal mumbo jumbo and provide you with something readable and engaging. Our legal team wanted us to use fancy words like multiplepoinding, querulant, collective redress, and theftbote. These are fun terms and all (and very British legal terms), but we would rather avoid them. so without further ado, our agreement with you.

Description of Service.

Proper Use.

You agree that you will use our website in compliance with all applicable local, state, national, and international laws, rules and regulations. You shall not, shall not agree to, and shall not authorize or encourage anyone to harass other users or for any fraudulent or inappropriate purpose. Any violation of the above may result in immediate termination of this Agreement, and may subject you to state and federal penalties and other legal consequences. We reserve the right, but shall have no obligation, to investigate your use of our website in order to determine whether a violation of the Agreement has occurred or to comply with any applicable law, regulation, legal process or governmental request.

In human terms: Don’t be mean to other people on our website through comments or product reviews. We don’t like meanies, and doing so will have you swiftly removed from our den (website).

Payment

Connecticut residents will have their purchases taxed at a rate of 6.35% per state law. We remit this payment to the CT DRS, it doesn’t go into our pockets.

We accept all major credit cards and PayPal. If you cannot pay by either of these methods, contact us and we will try to figure out some other form of payment for you.

Payments will be charged immediately, regardless of when your item ships. If your payment fails, we won’t ship your order until you provide a valid form of payment. We make every effort to ensure that our products are in stock at all times, but popular designs do sell out. Backordered items are printed as soon as possible, however we allow up to three weeks for circumstances outside of our control (such as vendor issues)

In Human Terms: We charge sales tax to Connecticut residents. We accept credit cards and Paypal. We will charge you when you place your order. Out of stock items will ship as soon as possible. Delays may not necessarily be our fault.

 

Shipping

Please double check the shipping information you give us. We can’t be responsible for typos on your part and we will not ship to a different address.

We are not responsible for lost or damaged packages. We are not responsible for the postal service and unfortunately sometimes things happen to packages, no matter how securely we package orders. Upon shipment, you will receive tracking information for your order. Any issues you have with your package will have to be dealt with with the post office.

International customers are responsible for any duties, tariffs, or brokerage fees; we won’t mark an item as a gift. Sorry.

In Human Terms: Double check your shipping address. We can’t change the shipping address after you place your order. Sometimes carriers lose or damage packages; this is not our fault, but we will do what we can to help you if this happens. International buyers are responsible for customs fees on their orders.

 

Refunds

We strive to make great products that everyone loves, but if you need a refund contact us and let us know why. We’d be happy to make it right. If you simply just want a refund, let us know within thirty days and send us the product back in it’s original packaging. Clothing must be unworn and unwashed.

- We will not refund your shipping and handling, nor pay for you to ship it back.
- We will not refund your order until we receive our product back, in its original condition.
-Clothing that has been worn or washed cannot be returned. Perhaps you could give it as a gift to someone who might enjoy it.
- We recommend adding tracking to returns so you can be sure when we receive the product.
-Custom orders cannot be refunded.

Bonus

If you would like to purchase an item as a gift, let us know beforehand. We’d be happy to offer gift wrapping and ship to either your address or to the recipient free of charge.

If you’d like us to send directly to your gift recipient, we’ll send you photos of the package before sending it out as a courtesy.

If you’d like to request a custom order just contact us. Include any details you’d like and we’ll help design the perfect product for you.

If you’re reading this, use the promo code: ireadit to save some money.

We love happy customers, and nothing feels quite as good as seeing someone smile when they get our product. Want to make our day? email a photo of you enjoying our products to goods@kleinereisbar.com. Or post them on instagram, Facebook, or Twitter and tag us. We are on all three of those social networks as KleinerEisbar

Want to help others out? Leave a review after receiving your product. We’d appreciate it a ton!

We are open to wholesalers or consignments. Contact us for more information.

If you have any questions, comments, requests, critiques, or just a witty salutation, we’d love to hear from you. We’re little polar bears; we don’t bite.

- Dennis & Krissy, Kleiner Eisbär